The Appointment

Why do I need to book an appointment? 

 We operate by appointment only to ensure that you have a bridal dressing room and a dedicated Bridal Stylist.  Please Click here to request an appointment and fill out the request form.  

How much time do I get with the appointment?

Your new Bridal Appointment is 90 minutes.  A return Bridal Appointment is 60 minutes. This would be your second visit because you were not ready to decide during the first visit. Accessory shopping (30-60 minutes), and dress pick-up appointment (30 minutes).

How many people may I bring with me to my appointment?

We absolutely love the “Bride Tribe”! However, we want the focus to stay on you and what style and feeling YOU want to exude on your wedding day. Therefore, the maximum allowed is 3 guests. We’ve found that sometimes too many opinions end up overwhelming the bride’s decision.  Our goal is to create an intimate, stress-free experience! A great way to incorporate additional friends and family is to invite them to your pick-up appointment when your gown arrives!

Can I bring Children to my appointment?

We love children; however, our bridal shop is not conducive for children.  We are a small, intimate boutique offering private appointments to all customers. Currently, we do not carry flower girl dresses. 

What are the fitting rooms like?  What Should I expect?

Our fitting rooms are designed to give you a great experience. In order not to damage the gowns, our Bridal Stylist will join you in the fitting room to help you in and out of the gowns. Please refer to the next FAQ on what to wear. 

What should I wear to the appointment?

• Underwear/Shapewear: We ask that you wear full-coverage underwear bottoms or Spanx.  They are great for foundational support and help the gown slide on.  Please do not wear a thong, and it’s best if you wear a color that is close to your skin tone so that you get a true idea of what the dress will look like. 
• Bra: Most of our gowns have built-in structures and cups, so most brides end up taking their bras off. But if you are more comfortable wearing one, we recommend a nude strapless bra
• Shoes/Heels: Most brides try on with their shoes off; however, we highly recommend that you bring a pair of high heels or a shoe like what you will wear on your wedding day with this dress. Having the right shoes of the same height that you will wear on your wedding day helps us with measurements. 

What if I don’t find my dress at the first appointment?

If you need more time, the first 2 appointments are free of charge. After the 2nd appointment, each booking will incur a $75 fee of which $25 can be applied to your dress if you decide during that appointment. We want to be sure to give every bride a chance to find their dream dress!

Do you carry Bridesmaids’ Dresses? If yes, how do I schedule an appointment?

Yes, we do. Please book an appointment through our website. Please select either Ready to Wear or Special Occasion “type of appointment”.  Please book within 4-6 months of the wedding date.  Up to 4 bridesmaids can attend the appointment. If you would like to bring the entire wedding party, please call us and we can schedule a private appointment accordingly. To book a private appointment for a large bridesmaids’ party, a booking fee will apply. 

Ordering / Pick-Up

When should I order my dress?

The recommended ordering time is approximately 8-12 months out from your wedding date, which includes the ideal timeframe for production time for your dress to be made and then shipped, as well it allows enough time for fitting appointments and the additional 2 – 3 months for alterations. To ensure that you have a stress-free process and avoid late fees, it is best to start shopping as soon as you can within the year of your wedding. Alternately, if you are more than 12 months from your wedding, shopping too early can make you second-guess your decision. 

What’s involved in ordering my wedding dress?

In preparation to place your order, your Bridal Stylist will take your measurements to determine what size to order.  Together, you will decide and agree on a size before we order for you.  All dresses are ordered to size and are not made to measurements.  You should anticipate needing some alterations to get to your perfect fit and length of your dress to your body. 

Rush Order – There will be an additional rush fee applied by the designer company if the order does not meet the minimum required order deadline.  This fee will vary and will depend on the designer’s production schedule and approval of the order.  You will be notified by your Bridal Stylist if this is something that applies to your order based on your wedding date.  Please note that rush orders are not available for all designers. 

When I find my dress, what is the deposit to order?

We require a 50% deposit to place your order. Once your order is submitted, no changes or cancellations can be made since all orders are custom. The remaining 50% is due upon gown arrival.  A Bridal Stylist will contact you to schedule a pickup date and time which allows time for trying on the dress.

Can my wedding dress be shipped to me?

Our standard policy is for the gown to be picked up so that you can try it on. However, we love our out-of-town brides and will be happy to ship to you.

Pricing & Sample Sales

What is the price range of your dresses?

Our made-to-order gowns range from $1200 – $8,000, with the majority of our gowns ranging from $1200 – $4000.

What is your purchasing process?

Once your dress is chosen, you will be required to review and sign a purchase contract.  Once signed, you will be required to pay a non-refundable deposit of 50% of the ticket price of the gown.  The remaining balance will be due once the dress arrives in the store.   If you are purchasing a sample sale dress, the full amount is due. All deposits and purchases are final sales. No returns or exchanges.  Alterations are not included in the price of the dress.

What methods of payment are available?

We accept all major credit cards – Mastercard, Visa, and AMEX.  Please note we only accept card payments.  However, we accept Debit Card/Zelle as a cash payment. 

Alteration Resources

Do you provide alterations?

No, we do not have an alterations department within our boutique. However, we have some local seamstresses in the South Florida area to refer to you. Please note, we are not affiliated or in contractual agreements with our recommended seamstresses, nor do we receive any commission payment from them for your business.  We recommend that you contact a seamstress at least 2-3 months before your wedding date to start alterations.

 How much do alterations typically cost?

Depending on the severity of your alterations needs, expect costs to range from $500-750 on average. For any major customizations, costs can go upwards of $800-$1700.

Policies & General Questions

Bridal Store Policies – All Products:

Final Sale / No Returns or Exchanges – All deposits and purchases are a final sale with no exceptions, including wedding date changes.  Wedding dresses are the only dresses that we require a 50% deposit. All other dresses and products must be paid in full at the time of order. We do not accept returns or allow exchanges of any of our products. Please refer to the contract for full terms of sale.

Cancellation Policy:

We are excited to offer a personalized bridal shopping experience.  To book an appointment is FREE of charge.  However, we require a valid credit card number and expiration date on file to book your appointment. If you must cancel your appointment, be sure to give us 48-hour advanced notice as per our cancellation policy. Should you not arrive for your appointment or cancel within the 48-hour time, you will be charged a $50 cancellation fee.  If you arrive late, regardless of the reason, our grace time limit is 10 minutes. 

 NOTE: If you arrive at a time that is significantly past your appointment time, we reserve the right to apply a non-refundable cancellation fee of $50 and you will need to reschedule. In this instance, there will be a re-booking fee of $50 applied to the new appointment.

Can I bring food and/or a drink?

No, we do not allow any outside food or beverages, including champagne or coffee. Thank you for your cooperation in this matter!  However, we provide sparkling and flavored waters for our guests. We also, provide bubbly champagne for privately booked appointments. However, no drinks are allowed in the dressing room or in hand while wearing the gowns or any of our dresses. 

What sizes do you carry? Do you carry plus-size gowns?

Our dress samples range from 0 – 32. Therefore, yes, we carry plus-size dresses.  Our trained Bridal Stylists will help you with finding the perfect dress that will accentuate your body and style.

Bridal Concierge / Day of Styling Services:

Arrangements can be made in advance to have one of our Bridal Stylists be present on the “Day of” your wedding to assist you with getting ready on your special day.

What is a Trunk Show?

A trunk show is a limited time period in which brides will have an opportunity to view additional styles from a particular designer outside of what our boutique has curated in store.  The designer will highlight their collection of gowns that we will soon be selling in our boutique.  In some cases, there is special pricing available during the show. The gowns are typically in-store for a short weekend so plan on having all your decision-makers with you during this appointment!

What is a Sample Sale?

During an annual sale, we offer a sale of the samples we carry in our boutique. Sample sales are dresses that our customers have tried on throughout the year and have been reduced in price significantly depending on condition and style. They are sold As-Is.  At times, there may be samples that are available, and we are willing to sell them during regular appointments. Ask your Bridal Stylist for current sample offerings. We keep our samples in good condition and we repair them as needed. 

What is “Bridal Size”? 

In the bridal world, we order dresses based on our Designer’s Size Charts.  Wedding dresses typically run smaller than “street or regular” size clothing (e.g. a size 8 in regular clothing would be a size 10 in bridal).

What does Made-To-Order mean when ordering my gown?

Made-to-order means that we order your gown based on your measurements and the designer’s size chart. The most important thing to note is that made-to-order gowns are ordered to the closest numerical dress size based on your measurements that day. The gown is not made to exact measurements (which is referred to as “made-to-measure”). To achieve the perfect fit, the bride must seek the assistance of a seamstress or tailor.

Don’t see your question? Give us a call and we will be happy to assist you.